Dispute Resolution

Award of the CONFIO trustmark is conditional upon the website owner adhering to an extra-judicial dispute resolution and arbitrage mechanism.
Law 144/2015, dated 8 September, transposes European Parliament directive 2013/11/EU dated 21 May 2013, regarding alternative resolution of consumer dispute processes, establishes the legal framework for extra-judicial consumer dispute resolution and revokes decree laws 146/99 date 4 May and 60/2011 dated 6 May.


OECD recommendation for consumer protection issues in ecommerce

Law 144/2015, 8 September (0,2 MB)

Explanatory document about article-18 (PDF 1.2MB)

Consumer General Directory Information (1.6 MB)


Consumer Portal

European Dispute Resolution Line